Frequently Asked Questions
Where is Fix?
You can find us at 11 Penny Brookes Street East Village, Stratford, London E20 1BN
Do I need a doctor’s referral to attend?
How do I make an appointment?
Call us on 020 8555 7165
How long will my appointment be?
An initial Physiotherapy and Osteopathy assessment is up to 55 minutes. Follow up appointments can be up to 30 , 45 or 60 minutes, depending on what is needed.
Massage therapy treatments are 30, 60 or 90 minutes.
Acupuncture appointments are 45 or 60 minutes.
How much will an appointment cost?
Please see our pricing page for more details
Do I need to bring anything with me?
For Physiotherapy and Osteopathy: please bring suitable clothing for an assessment and treatment. If you have a neck or back problem it may be necessary to remove your top or wear a vest. If you have a lower limb issue shorts would be most suitable.
If you have had any scans, x-rays, letters or investigations related to your condition please bring them together with any medical reports.
Do you accept payment via private medical insurance?
Fix East Village accept BUPA members for Physiotherapy. Please let us know your Membership Number and Pre-Authorisation code when booking.
Osteopath Laura Maidment accepts Bupa patients.
For any other insurance provider, you would need to check with them if they are able to reimburse you directly. You would pay for your appointment privately and claim back from your insurance. We can provide an invoice after treatment to help you claim.
Are you practitioners employed?
How do I know which treatment I need?
You are welcome to book in for a free call with our Clinic Director and Physiotherapist, Helen. After a telephone assessment she will be able to guide you towards the best course treatment type.
You are also welcome to call our reception to discuss options on 020 8555 7165